How does the delivery process work?
We ship throughout India.
Once you place the order, the request is processed and the material is packaged accordingly.We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
What is the estimated delivery time?
We dispatch most orders within 2-4 business days (excluding Sundays and public holidays). After that shipment will take its own time depending upon the location
My order has been shipped. Now how can I track it?
You may track your order by logging in your account and clicking on Track my Order.
Are there any shipping charges applicable on my order?
- We have standard shipping charges for most addresses, which will be calculated depending upon weight of the shipment and area of delivery.
- All value are fed in the system, and at the checkout, system will automatically calculate the delivery charges.
Do we take international shipments -outside India?
We have not started to ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!
For all INTERNATIONAL ORDERS, please write to us at email@example.com
Cancellation and Return Policy
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on firstname.lastname@example.org or call us at +91- 9350881976.
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
Cancellation post shipment
If you wish to cancel an order that has been shipped but has not yet been delivered, you can write to our customer support team on email@example.com or call us at +91- 9350881976.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
How do I return an item purchased through SARV.
Since Products are manufactured by Us and go through stringent quality checks, we will ONLY take returns for orders which are verified by our team or are special cases.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:
- Step 1: you can write to our customer support team on firstname.lastname@example.org or call us at +91- 9350881976.
The domain name www.garageequipments.com (“Site”) is owned and operated by M/s. Sarveshwari Technologies Limited.
Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.
2. WHAT WE COLLECT
We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively “Personal Information“). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.
You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively “Sensitive Information“) for availing the services at our Site.
We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates.
This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affilates do not knowingly collect information from minors.Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
4. WITH WHOM WE SHARE THE PERONAL AND SENSITVE INFORMATION
- Our affiliates;
- Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
- Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
6. HOW WE RETAIN OF SENSITIVE PERSONAL DATA OR INFORMATION
We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below.
We endeavour to keep your Personal and Sensitive information secure, up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.
9. CONTACT INFORMATION
Customer Service Desk
E-mail id: email@example.com
Phone: +91 9350881976
- Monday to Saturday (9:00 a.m. to 6:00 p.m.)